3/31/2020


Marquette Bank - Love where you bank

Marquette Bank is here to help, call our Customer Service Center at 1-888-254-9500 for assistance.

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Marquette Bank remains committed to keeping you informed, safeguarding your deposits and helping you with your financial matters during the coronavirus (COVID-19) pandemic.

Beware of Call Spoofing: Criminals are actively pretending to be financial institutions using a technique called “Spoofing” where your phone’s caller ID says it is coming from your financial institution (bank, credit union, credit card company or insurance company), but it is actually a scammer attempting to obtain access to your account or obtain sensitive information.

Fraudsters are also using other methods including robocalling, emailing or texting consumers (and businesses) in an attempt to steal your money or try to trick you into giving up sensitive information like bank account numbers, payment card numbers, PINS, passwords or one-time activation codes.

Remember, Marquette Bank does not proactively contact you to obtain your personal, private, sensitive or bank account information. You should be suspicious of calls, emails and texts that appear to come from Marquette Bank that requests sensitive information.
 

Watch out for fraud, scams or attempts to obtain your sensitive info related to COVID-19 or the new government stimulus program.

 

Some common (robocalls, telephone, email, mail and text) scams reported:

  • COVID-19 Treatments/Test Kits Scams: Criminals are contacting consumers offering fake treatments, vaccination, therapies or offering at-home testing kits. Currently, there are no FDA-authorized home test kits or vaccines.

  • Stimulus Checks Scams: Scammers are contacting consumers claiming to be from the government or your bank offering you quick access to your stimulus check for a fee or in an attempt to steal your banking information or personal information. For those who are eligible, the government will mail your check or, if you obtained your tax refund check by direct deposit last year, they use that information to direct deposit your check. Nobody from the bank or government will contact you.

  • COVID-19 Charity Scams: Beware of charities and non-profits that you have never heard of before. Do not send money, click on links or give out your credit card number over the phone to charities you are unfamiliar with. Before giving to a cause, be sure to research the organization and contact them through official channels.

  • Work-from-Home Scams: As many people are losing jobs, criminals contact consumers with false offers to work at home requesting application fees or to try to collect your personal information.

  • Online Business Listings Scams: Fraudsters are contacting companies pretending to call from Google and offering to help with online business listings as an attempt to charge you bogus fees, steal your business’ information or your Google Account information to hijack your account or business listing (in order to redirect customers to more scams).  

  • Online Seller Scams: Scammers are using the crisis to play on people’s emotions or health concerns by offering hard to get items like cleaning, household, health or medical supplies. Scammers will take your money and not send you the goods or the goods may be counterfeit. Beware of price gouging from legitimate sellers.

  • Computer Virus/Phishing Scams: Online criminals are using the crisis to send emails and texts with links to computer viruses or they will send you to an online form in an attempt to collect your personal, private, sensitive or bank account information.   

  • Banking Scams: During the crisis, before the crisis and after the crisis, scammers are always dreaming up new ways to steal your bank account information, your online banking passwords, your debit/credit card numbers or PINs or text-passcodes in an attempt to gain access to your bank accounts.

  • Social Security/Medicare/IRS/CDC/WHO Scams: Fraudsters, scammers and criminals are pretending to be from all sorts of government agencies and impersonating businesses (or financial institutions) during this crisis to trick you out of your money or your information. They will use your fear or emotions as motivation to try to get you to act quickly for a deal that seems too good to be true. 

What to do:
  • Hang up on robocalls and block future calls.

  • Don’t click on links from sources you don’t know. Mark them as spam or block the number.

  • Beware of requests for personal information no matter how legitimate it looks. The companies you have relationships with already have this information.    

  • Ignore calls, texts or emails from government agencies requesting money, gift cards, fees, fines or personal information. This is not how they contact consumers or conduct business. 

  • Only use the phone numbers from official sources like numbers listed on the back on your statements, the back of your debit/credit cards or from official websites.    
 

Always be mindful of people trying to obtain your personal information

Proceed with caution and confirm requests are legitimate before responding to someone asking for information, money, or gift cards to resolve an urgent issue (such as a block on your account, the threat of an arrest or an emergency situation with a relative). It is common for scammers to pose as a person you can trust, such as a family member, government official, someone you do business with or a charity.  

Marquette Bank continues to actively monitor the situation using information from trusted sources including the Center for Disease Control (CDC), the World Health Organization (WHO), banking agencies/regulators, the Illinois Department of Health and other state/local health agencies. 
 

Please call 1-888-254-9500 with any banking questions or if you need assistance with specific banking activities. 

Watch for regular updates on our website at: emarquettebank.com/alerts


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