As Marquette Bank celebrates its 80th anniversary, we’re proud to share stories from customers who’ve been with us through the decades. One such story comes from Rick Stiegal, a local small business owner that has relied on Marquette Bank for over 40 years and whose relationship with the bank runs generations deep. Rick is CEO of Airport Electric who is both a customer and vendor of Marquette Bank.
"It's a Tradition"
For Rick, banking with Marquette isn’t just a choice, it’s a family tradition. “We first became customers of Marquette Bank decades ago due to generations of our family using Marquette Bank for both personal and business banking,” they shared. “We continue to stay as loyal to them as they have been to us.”
That loyalty has been met with consistency. Through countless life events and business milestones, he points to one constant: “The welcoming, personal, and helpful team at Marquette Bank has kept us coming back.”
Personalized Service at Every Step
Over the years, Marquette Bank’s customer service team has become trusted problem-solvers. “They are always responsive and tailor solutions to our needs,” he explained. “When we need any information, it’s explained clearly and is easy to understand.”
One particular situation stands out: when a check was stolen and deposited into the wrong account. Elizabeth, a dedicated bank employee, took the lead on resolving the issue. “She helped us file the claim and followed up weekly until it was resolved. Thanks to her, it was handled in a timely manner.”
A Commitment to Community
Part of the reason Rick stayed with Marquette Bank is because of the bank’s active presence in the neighborhood. “They give back through successful fundraisers, partner with nonprofits, and support causes like housing education and food drives."
One event they look forward to every year is the FORE! Golf Outing, which supports the Marquette Bank Education Foundation Scholarship Program. Airport Electric has participated in every event since it started in 2018. “It’s a great day for a great cause. Eighteen holes of fun, dinner, and a positive atmosphere with engaging activities.” The Marquette Bank Education Foundation Scholarship Program awards 64 scholarships to local graduating seniors from 64 local high schools.
Why Marquette Bank Stands Out
We asked Rick why Marquette Bank stands out among the competition. He says that the difference comes down to two things: neighborhood involvement and a customer-first mindset. “If you have a question, they’ll have an answer to you in no time,” he said. "Even though Marquette Bank has grown over the years, it still operates with small business values.”
He also highlighted the convenience of Marquette Bank’s online banking platform, which allows them to handle almost everything without stepping into a branch.
On the bank’s 80th anniversary, Rick's message is simple:
“Thank you so much for your outstanding customer service and support over the decades! Thank you for always going the extra mile to make sure we are taken care of.”