Important Reminder Regarding Your Positive Pay Service

The Bank will notify you (via automated email) if there are Positive Pay exception items requiring your attention.  As outlined in your executed Positive Pay Agreement, your duties under this service require you to decision these Positive Pay Exception Items before 11:00 AM Central time.

For Check Positive Pay
        Customer agrees to access the Online Cash Management Service to:

  • Review exception items/non-issued items and notify the Bank of its intent to authorize or return such payment(s) on or before 11:00 AM Central Time of the Business Day that the Customer received such Exception notification. Customer notification must be made by an Authorized User to the Bank via the Bank's Online Cash Management Service.

 
Any exception items not authorized for payment by the Customer will be marked “REFER TO MAKER” and returned.
 
For ACH Positive Pay
        Customer agrees to access the Online Cash Management Service to:

  • Review ACH Positive Pay Exceptions and to provide pay or return instructions to Bank on or before 11:00 AM Central Time of the business date that the Customer received the ACH exception notification. Customer notification must be made by an Authorized User to the Bank via the Bank's Online Cash Management Service.

 
Bank shall default to a “RETURN” decision for any exception for which Customer has not submitted a decision on the same Bank business day. Bank shall use the Return Reason Code R29 (unauthorized), as defined in the NACHA Operating Rules, when returning ACH transactions.
 
Please continue to follow these best practices to ensure that items are paid or returned appropriately:

  • Check your account(s) online daily (whether you receive an email notification or not) for Positive Pay Exception items.

  • If possible, designate a back-up user to verify that all outstanding items have been decisioned.

  • Notify the Bank in advance in instances where you are aware you will be unable to access Online Banking for Business.

 
In addition, implement the following best practices to keep Check and ACH exceptions to a minimum:

  • For Check Positive Pay: Routinely and regularly update your “Issued Check File.”

  • For ACH Positive Pay: Routinely create/update ACH rules when decisioning ACH debit exceptions.

 
Exception to the above processes:  In the event the Service (Online Banking for Business/Positive Pay) is unavailable or you are unable to access the Service, you may call Marquette Bank’s Treasury Solutions Department (1-888-254-9500 x5025 or x5027) before the 11:00 AM Central Time cut-off to inquire about items requiring a decision by you.  In these exception cases, you will be required to send an email to cm@emarquettebank.com to indicate which checks or ACH items should be paid or returned.