Marquette Bank's Commitment to Web Accessibility

Marquette Bank is committed to the needs of all customers, including those with disabilities. Accessible Banking empowers customers to enjoy a wide range of accounts and services designed to make banking easier and more convenient for everyone.  The Bank is committed to ensuring equal access and participation for people with disabilities. The Bank is committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.  The Bank believes in integration, and is committed to meeting the needs of people with disabilities in a timely manner. It will do so by removing and preventing barriers to accessibility and by meeting the accessibility requirements.
 
We commit ourselves to the following principles of accessible banking:
 

  • The Bank is committed to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities;

  • The Bank prohibits discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities;

  • The Bank promotes accessible banking through a variety of tools and services;

  • The Bank listens to the concerns and needs of our customers and provide various accommodations and services at no charge, and

  • Identifying new and emerging technologies to enhance the accessibility of our products and services.

 

WCAG 2.1 A & AA Website Compliance

We have designed, developed, and regularly monitor our website to support functional accessibility and Web Content Accessibility Guidelines (WCAG) 2.1 A & AA guidelines. We enhanced this website with the assistance of an expert independent third-party web accessibility consultant who utilized a WCAG audit team that included web application developers and experts with disabilities using the following assistive technologies:
 

  • Screen readers

  • Screen magnifiers

  • Speech recognition software

  • Alt keyboard navigation

  • High contrast mode, etc. 


Please note: So that we may provide our customers with the most accessible online experience possible, be sure to use the latest version of your web browser and/or assistive technology.
 

WCAG 2.1 POUR Principles

This website supports the W3C WCAG POUR Principles which create the functional accessibility necessary for people with visual, auditory, mobility, and cognitive disabilities to access our website’s content:
 

  • Perceivable – Information and user interface components should be presentable to users in ways they can perceive.  This means that users should be able to perceive the information being presented (it shouldn’t be invisible to all their senses).

  • Operable – User interface components and navigation should be operable. This means that users should be able to operate the interface (the interface shouldn’t require interaction that a user cannot perform).

  • Understandable – Information and the operation of user interface should be understandable. This means that users should be able to understand the information as well as the operation of the user interface (the content or operation shouldn’t be beyond their understanding).

  • Robust – Content should be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies. This means that users should be able to access the content as technologies advance (as technologies and user agents evolve, the content should remain accessible).

 

Should you have any questions about accessible banking, please contact us:


Call 1-888-254-9500 – Automated account information is available 24 hours a day, 7 days a week, 365 days a year.

Live Chat – text with us without picking up the phone. Chat is available Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 8:00 AM to 3:00 PM.

Email UsSend us an email with any questions or comments you have. Please do not include any confidential information.

Visit Us In PersonFind a branch location or an ATM near you.

Contact our Accessibility Coordinator: Colleen Marszalek

Email: accessibility@emarquettebank.com

Mail Address:
Attn: Accessibility Coordinator
5700 W. 159th Street
Oak Forest, IL 60452

 

 
  We are continually seeking out solutions that will bring all areas of the Marquette Bank website up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing www.emarquettebank.com, please contact us through one of the methods above.