Marquette Bank's Commitment to Accessibility

Marquette Bank is committed to the needs of all customers, including those with disabilities. Accessible Banking empowers customers to enjoy a wide range of accounts and services designed to make banking easier and more convenient for everyone.  The Bank is committed to ensuring equal access and participation for people with disabilities. The Bank is committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.  The Bank believes in integration, and is committed to meeting the needs of people with disabilities in a timely manner. It will do so by removing and preventing barriers to accessibility and by meeting the accessibility requirements.
 
We commit ourselves to the following principles of accessible banking:

  • The Bank is committed to treating all individuals with dignity and respect, offering the same or equivalent access to products, services and facilities as is provided to those without disabilities;

  • The Bank prohibits discrimination, retaliation, coercion, interference, intimidation or any other action against individuals with disabilities;

  • The Bank promotes accessible banking through a variety of tools and services;

  • The Bank listens to the concerns and needs of our customers and provide various accommodations and services at no charge, and

  • Identifying new and emerging technologies to enhance the accessibility of our products and services.

 

Accessibility at Marquette Bank means:

  • Optimized web experience for bank account transactions

  • A strong commitment to provide a welcoming environment

  • Assistance for individuals with hearing or speech impairments

  • Audio-assisted ATMs in convenient, accessible locations

  • A commitment to make online and mobile banking easy for all of our customers to use

  • A dedicated Accessibility Coordinator who can answer your questions

 

Friendly, accommodating branches

 

We have 20+ locations in the Chicagoland area to serve you – Search for Marquette Bank branch locations here.
 
Our goal is to provide a welcoming environment where customers with disabilities can conduct their routine banking business without undue burden. Service animals are also welcome. Our bankers are happy to communicate by exchanging notes. We can also assist in reading bank documents and filling out forms.  We understand that our customers with disabilities may have other accessibility needs. If you have a question or concern, we welcome a call your Marquette branch for an appointment. You can also email our Accessibility Coordinator at accessibility@emarquettebank.com.

 

A dedicated contact for accessibility questions

 

Consistent with our commitment to ADA best practices, Marquette Bank has a dedicated Accessibility Coordinator who can respond directly to your questions.

  • Questions about your account activity: Please call Marquette Bank Customer Service Center or contact your local branch.
     

  • Accessibility questions and concerns: Please contact our Accessibility Coordinator by email at accessibility@emarquettebank.com.

 

Easy Online Banking

 

Marquette Bank makes it easy to conduct many banking transactions without ever having to visit a branch.
 
If you need assistance as we work to enhance our website, please contact our Telephone Banking Center at 1-888-254-9500.
 

Website Accessibility

We’re always working to enhance our site and increase accessibility and usability for all of our customers.  Our accessibility efforts are based on the Web Content Accessibility Guidelines (WCAG) standard.  Click here to visit our Web Accessibility Statement.

 

Should you have any questions about accessible banking, please contact us:

Call 1-888-254-9500 – Automated account information is available 24 hours a day, 7 days a week, 365 days a year.

Live Chat – Text with us without picking up the phone. Chat is available Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 8:00 AM to 3:00 PM.

Email UsSend us an email with any questions or comments you have. Please do not include any confidential information.

Visit Us In PersonFind a branch location or an ATM near you.

Contact our Accessibility Coordinator: Colleen Marszalek

Email: accessibility@emarquettebank.com

Mail Address:
Attn: Accessibility Coordinator
5700 W. 159th Street
Oak Forest, IL 60452